Privacy Policy

Introduction

This Privacy Policy explains how vortexnova B.V. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at vortexnova.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

As a company registered in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

Data Controller Information

The data controller for your personal information is:

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, job title)
• Communication preferences
• Information provided in contact forms or enquiries
• Account information if you create an account with us

Information Collected Automatically

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for various purposes based on different legal grounds. Here's how we use your information:

Service Provision

• Responding to your enquiries and providing customer support
• Processing orders and delivering our services
• Managing your account and relationship with us
• Sending service-related communications

Business Operations

• Improving our website and services
• Conducting business analysis and research
• Ensuring security and preventing fraud
• Complying with legal obligations

Marketing and Communications

With your consent or where we have a legitimate interest, we may use your data for marketing purposes, including sending promotional emails about our services and industry insights.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing a contract with you
• Legal obligation: When we need to comply with legal requirements
• Legitimate interests: When we have a legitimate business interest that doesn't override your rights

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• With your explicit consent

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact information: Until you request deletion or withdraw consent
• Service data: For the duration of our business relationship plus applicable legal requirements
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: Typically 26 months for Google Analytics data

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.